The Challenge
A large high school district faced chronic turnover among custodial staff. Many custodians felt undervalued, lacked formal training, and were frustrated by outdated equipment and inconsistent procedures. Complaints of “never enough time” and “no one cares what we do” were common. This led to uneven cleaning results and a cycle of low morale and high turnover.
The Solution
Corker Consulting implemented a structured custodial training program that emphasized not just cleaning skills, but professional pride and recognition.
- In-person seminars taught custodians proper restroom and classroom procedures, equipment care, and safety.
- Supervisory workshops focused on emotional intelligence, communication, and leadership skills.
- A customized custodial manual gave staff a consistent guide and sense of professionalism.
- Recognition programs tied to training achievements helped reinforce morale.
The Results
Within six months, the district reported measurable improvements:
- Custodial turnover dropped by 30% in one year.
- Employee engagement surveys showed a significant increase in custodians feeling “valued” and “part of the team.”
- Supervisors reported improved teamwork, better communication, and fewer conflicts.
- District leaders noted that improved morale translated directly into higher cleaning quality and a more positive school culture.
Conclusion: When custodians are trained, respected, and supported, they stay longer, take pride in their work, and deliver consistent, high-quality results.